Before you register

Wholesale prices appear in the catalogue as soon as your account is approved. Registration asks for your company name, your company registration number, your VAT number and your certificate of incorporation as a PDF (5 MB maximum). We check those documents before opening access, which is how we keep wholesale rates for professionals. You receive an e-mail as soon as the account is approved. Prices are shown excluding VAT.

Chaque demande est verifiee a la main, une par une : nous controlons votre numero de SIRET et votre activite. Comptez quelques jours ouvres, selon le nombre de dossiers en cours. Si votre lancement est proche, dites-le dans le message a l'inscription : nous traitons ces demandes en premier.

There is no minimum, and that stays true: you can order a single item. But the maths is worth doing. Shipping is a flat fee per order, the same whatever the destination: below roughly thirty euros of goods, transport weighs more than the order itself and your margin goes into the carrier's pocket. So the lever is not reaching a threshold, it is grouping: an order of forty references costs the same shipping as an order of one. If you want to try several products, put them on the same order.

There is none. No minimum amount is required and it is written in our terms and conditions of sale. You can order one piece.

Yes. In dropshipping the parcel goes out white label: no mention of Intixo appears on the packaging or on the enclosed paperwork. Your end customer does not see that you buy from us.

The feed is a free CSV file (semicolon separator, UTF-8 encoding) that you download from your account. There is no update frequency to keep an eye on: the file is generated at the moment you download it, so it reflects the catalogue and the stock levels at that instant. A second, much lighter file contains only references and quantities: that is the one to use if you want to refresh your stock often. Here is what the full file contains:

• One row per variant, with the product reference and the variant reference
• Title, description, category and brand
• Wholesale price excluding VAT and retail price including VAT
• Stock level and weight in kilograms
• Up to three option axes per product, with the option name and its value (size, colour, and what the product is made of)
• Up to ten images per product, as direct URLs that can be reused at import

Two things to know before you build your import. EAN codes are not in the file by default: they are a paid option at 200 € excluding VAT, one-off, which adds an "ean" column to all your exports. And CSV is currently the only format: we offer no XML feed, no JSON feed, no public API and no test environment. The file is only available with an approved account.

Manually, as things stand. You place the order from your account on b2b.intixo.com, entering your end customer address. To make that quick, the "Quick order" page accepts a paste of references, one per line, in the form reference then semicolon then quantity: you copy the lines of your own order and the basket fills in one go. What is automated is stock synchronisation: it is included in the 200 € excluding VAT integration service, along with importing the catalogue into Shopify, WooCommerce or PrestaShop.

The same as for everyone else, which is good news when you are starting out: payment is due with the order, by card or by bank transfer. With a transfer, the order is processed when the funds arrive. We do not open credit accounts or payment terms when an account is created, so the age of your company is not held against you.

Le paiement est exigible a la commande, par carte ou par virement, quelle que soit l'anciennete de votre societe : une entreprise creee la semaine derniere commande dans les memes conditions qu'une autre. Nous ne pratiquons pas d'encours ni de remises par paliers pour l'instant. Si vous commandez regulierement et en volume, ecrivez-nous : nous regardons au cas par cas.

Our terms and conditions of sale allow a return within 14 days of delivery, on three conditions: the products are in their original packaging, unopened and unused; they are in perfect resale condition; you have obtained our prior agreement by e-mail. Return shipping is at your expense. The refund or credit note is issued within 14 days of us receiving and checking the products. Intimate products that have been opened or unsealed are never taken back, for hygiene reasons.

For a product that is faulty or does not match the order, the window is much shorter: tell us by e-mail within 48 hours of delivery. We then replace or refund the product concerned.

Si un produit arrive defectueux, nous vous en renvoyons un neuf a nos frais. Signalez-le dans les 48 heures avec une photo du produit et de son emballage : la verification faite, le remplacement part. Vous n'avancez aucun frais de transport.

We have no published sample offer. In practice, since there is no minimum order, you can order one piece of each reference you are interested in and pay shipping at the base rate for your zone: that does the same job, and you do not have to wait for an answer from us.

Nous ne faisons pas d'envoi d'echantillons gratuits. En revanche il n'y a pas de minimum de commande : vous pouvez commander une seule piece d'une reference pour la voir avant d'en prendre un lot. Beaucoup de nos clients commencent comme ca.

Yes, for the product listings. Our terms and conditions of sale reserve the content of the site, with an explicit exception for the product listings made available for resale. The text, the photos and the files you get from the CSV feed are there to fill your shop.

Oui. Tous les produits de notre catalogue sont destines a la revente, et les contenus fournis avec -- photos, titres, descriptions, fichiers du flux -- sont utilisables sur votre boutique en ligne et vos fiches produits.

We do not yet publish the list of documents available product by product or brand by brand. The request is a fair one, in particular for electrical products and cosmetics, and we answer it case by case.

Inside the European Union our prices exclude VAT. If you are established in a member state other than France and you give us a valid intra-community VAT number, we do not charge VAT: that is the reverse charge, and you declare it at home. With a French number, French VAT applies.

Outside the European Union, Switzerland and the United Kingdom included, customs duties and import VAT are payable by the recipient unless agreed otherwise: by default the shipment is not all-inclusive. If your end customer must have nothing to pay on delivery, tell us before ordering and we will look at your case. To the French overseas departments, the local import tax (octroi de mer) is paid by the recipient when the parcel arrives.